Refund policy

Return and Refund Policy

At LOOK at me D’la Rose, we want you to feel completely confident with your purchase. If for any reason you are not satisfied, we accept returns under the following conditions:

Return Window

  • You have 14 days from the date of delivery to request a return.

Return Conditions

  • Products must be unused, unopened, and in their original packaging.

  • For hygienic and safety reasons, skincare items that have been opened or used cannot be returned.

  • Sale items, promotional kits, and final sale products are not eligible for return.

Return Shipping Costs

  • Customers are responsible for the cost of return shipping, except in cases where the product is defective or there was an error in your order.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 5–10 business days.

Damaged or Incorrect Items

  • If you receive a defective or incorrect product, please contact us immediately at [tu correo de soporte o contacto]with photos of the item, and we will arrange a replacement or refund at no cost to you.